Listening isn’t the same as hearing. Think about a commercial for a product you have no interest in; it’s easy to tune that information out, isn’t it?
Hearing is one thing, but listening and mentally absorbing the thoughts is another thing. That’s why we say listening is an art – not a science. While it’s easy to ‘hear’ what the customer says, great customer service begins with great listening skills.
Here are 6 steps to help you become a better listener. And if you think you’re already a pretty good listener, pass this along to someone who could also benefit from improved listening skills.
In school, you’re taught to read, write, do math, and dozens of other topics. I don’t know about you, but in all my schooling, I don’t ever recall having a course on listening. And yet, as we all know, listening is an important, some would say even a crucial skill. The first step is all about you – your personal commitment to be a better listener.